Get help with a missing shipment:

Submit the name and email address on the order or membership, and select one option, below. We'll get back to you as soon as we look into it, and apologize in advance for any issues you might be having.

First name

Last name

Address

Email

Is there a different name on the order (such as for a gift)?

Let us know the shipping issue:

Current shipment is late. Can I get an update?

I've missed one or more shipments. Can you help me?

Other

By checking this box, you acknowledge that things happen and will allow us the opportunity to make any issues right. Our goal in customer service is that you are not only satisfied but happy. You can expect a reply within 48 hours, and any shipping issues are always top priority.

Shipping Updates

Get help with a missing shipment: